Frequently Asked Questions (FAQs)
1. What types of shoes do you offer?
We offer lifestyle, all-day wear shoes for women ranging from sizes 10 to 14 including wide sizes for each shoe design.
2. How do I choose the right size?
To find your correct shoe size, we recommend measuring your foot and referring to our size chart. If you’re between sizes, it's best to choose the larger size for comfort.
3. Can I return or exchange my shoes?
Yes, we accept returns and exchanges within 14 days of delivery. Shoes must be unworn, in new condition, and in their original packaging. For more details, please refer to our return and exchanges policy.
4. How long does processing and shipping take?
Orders are processed within 1-3 days. Typically, U.S. standard shipping takes 5-7 business days, while expedited options are available for quicker delivery. International standard shipping may take 7-21 business days, while expedited options are available for quicker delivery. Shipping times may vary based on your location. Please visit our shipping information policy for more details.
5. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary based on location. Check out our shipping information policy for more details.
6. How can I contact customer service?
You can reach our customer service team through our contact page, via email at info@areteshoeco, or by calling (833)-200-5175.
7. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, ApplePay, and other secure payment methods.
8. Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email, allowing you to monitor its progress.
9. What if I receive a defective or damaged item?
If you receive a defective or damaged product, please contact our customer service immediately. We will assist you with a replacement or refund.
10. How will I know when my shoes are back in stock?
Sign up for our email list to stay updated on restocks and the latest drops! We also offer promotions and discounts to our subscribers.